On a scale of 1-5 we would definitely give the service we received a 5. The online ordering was fast and easy, we received a call within a day saying the order was backordered but it arrived when it was supposed to and was shipped carefully, with proper wrapping etc. The urn we purchased was beautifully crafted and exactly as my dad would have wanted it. My mother has it displayed and most don't know it's even an urn. We were so very happy to have been able to order exactly what we were looking for. We were very impressed with the service. Thank you.