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Frequently Asked Questions
When will my Cremation Urn Jewelry ship?
In
most cases, your cremation urn jewelry will ship out in 24 hours or
less. Most standard shipping orders
arrive in 5 to 7 days. 2nd Day Air UPS and Overnight UPS are available.
You can make your shipping selection in the checkout section of the
online order form, or call us at 1-877-723-4242.
What is included with the Cremation Urn Jewelry?
Some
of our cremation urn jewelry pendants are engravable, and some are not.
The description that follows the cremation urn jewelry will indicate
whether or not the cremation urn jewelry can be engraved. If you have
any other questions about engraving, please call us at 1-877-723-4242.
Do I fill the cremation jewelry myself?
Yes,
your cremation urn jewelry is shipped with a funnel to assist you in
filling the cremation urn jewelry. If you do not feel comfortable
filling your cremation urn jewelry, your funeral home director may help
you with this. If you wish, we may arrange to have the cremation urn
jewelry sent directly to your funeral home. You can indicate this on
the online order form in the Special Instructions for Merchant
section, or call us at 1-877-723-4242.
How much of the remains will fit into the cremation jewelry?
The
interior cavity of your cremation urn jewelry is very small. The
interior volume of our smallest cremation urn jewelry is just a little
bit smaller than half the size of a pencil eraser.
Can I only put ashes in my cremation urn jewelry?
No,
you can put anything you like into your cremation urn jewelry. Other
suggestions are a small amount of cremains, a lock of hair, some dried
flowers from funeral arrangements, or some sacred ground from the
burial site.
Does the pendant seal tightly?
Yes, the pendant seals extremely tight, and is resistant to most elements.
Why shop with Everlasting Memories?
We care...
There are any number of reasons that you should shop with Everlasting Memories but the most important reason is because we care. We stated before that family and friends are the most important possessions to us. We are a family run business and a very close-knit family. Every member of our staff has lost a loved one and has experienced the sense of loss and grief. Every member of our staff is very compassionate and will go the extra mile for each and every customer.
We have done the research for you. The products we offer are of the best quality and the most competitive prices. Many of these products are the exact same products you will find that cemeteries and funeral homes offer. We are offering you the same quality product at a more reasonable cost.
Everlasting Memories has a wide variety of products to offer from cremation urns to headstones to cremation jewelry and most can be personalized exactly to your specifications. Our goal is to make your difficult decisions as easy and effortless as we possibly can and to also provide you the option of doing it from the comfort and convenience of your own home.
Our customer service representatives are trained professionals - trained to listen to your questions and hear what you're asking. They are genuine people, chosen specifically for their kindness and consideration. They have a vast knowledge of our product base and will have the answers to your questions. Our website is available 24 hours a day, 7 days a week to allow you the flexibility to ask your questions and place your order on your schedule and at your convenience!
Everlasting Memories also wants our customers to feel safe shopping our site. We use secure data networks protected by industry standard firewall and password protection systems.
We are a member of the Better Business Bureau and believe that a business should stand behind its product as well as its name.
Our products are of excellent quality and our customer service is exceptional. We sincerely want you to be happy with your purchase. The bottom line is you should shop with Everlasting Memories because our service goes beyond the site.
