FAQ's about Pet Urns
Everlasting Memories realizes what a difficult time this is and we strive to provide the answers to all of your questions. If your question is not answered below, please feel free to contact our customer service representative or email us and we will be happy to answer any questions or concerns you may have. We want you to be 100% satisfied with your purchase. You can contact us at 1-877-723-4242 or at firstname.lastname@example.org with any questions.
What size pet urn do I need?
The industry rule of thumb is that one pound of body weight will create one cubic inch of cremated remains. Standard size pet urns tend to stay around 85 cubic inches of internal volume. The cremains of an average pet will require 50 to 65 cubic inches, depending on their weight. If you have any other questions regarding pet urn sizes, please call Everlasting Memories at 1-877-723-4242.
How is my pet urn sealed?
Most of our pet urns are semi-permanently sealed by screws that hold the base or some kind of access panel on the pet urn. The screws allow you to re-open the pet urn at a later date if you wish. This would be to possibly add the remains of another loved pet, or to add a special memento in with the remains, such as a collar or a tag. If you wish, your pet urn can be permanently sealed with a regular epoxy adhesive that you can find in any hardware store. Simply apply the epoxy around the rim of the access panel, and then securely fasten the panel on to the pet urn. If you have any other questions regarding sealing your pet urn, please call Everlasting Memories at 1-877-723-4242.
Who puts the ashes in my pet urn?
When you receive the cremated remains back from the veterinarian, the remains are normally contained in some type of plastic bag. We recommend keeping the remains in the plastic bag, and then placing them into the pet urn. If you do not feel comfortable with this procedure, please let us know. Everlasting Memories will make arrangements with your local veterinarian to have the pet urn sent directly to them. If you would like this service, please indicate this in the "Special Instructions to Merchant" area of the online order form. Or, you may call us at 1-877-723-4242
Can my pet urn be custom engraved?
In most cases, yes it can. There are several types of engraving and personalization options. Most options are indicated on the website. If you don't see any engraving options for your pet urn, please call us at 1-877-723-4242, as we may be able to provide some options that aren't listed on the website.
Can I make changes to my order?
As we do have a very quick tpet urnaround time, we encourage you to call immediately with regards to any changes. Given the sensitive nature of our products, we do try to fill your order as quickly as possible so please contact us at 1-877-723-4242 immediately with any changes and we will do our best to accommodate.
When will my pet urn ship?
In most cases, your pet urn will ship out in 24 hours or less. Our standard shipping is FREE. Most standard shipping orders arrive in 5 to 7 days. 2nd Day Air UPS and Overnight UPS are available. You can make your shipping selection in the checkout section of the online order form, or call us at 1-877-723-4242.
What is your return policy?
Everlasting Memories does accept returns under certain conditions. Please visit our Terms and Conditions for details.
Are your products guaranteed?
We guarantee all of our products to be free from defects and poor workmanship. Please read our Guarantee Policy and as always feel free to contact Everlasting Memories at 1-877-723-4242.
Do you have a catalog?
Our catalog is our online store. This enables us to keep our costs down and pass on the savings to our customers. For any questions about our products, please call us at 1-877-723-4242 or via email at email@example.com .
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