I ordered the Gold Eternity Cremation Jewelry after my wife's mother past away. I had never heard of the concept of cremation jewelry before. After speaking with Donna on the phone, I felt assured that I would be happy with my purchase. The keepsake arrived in just 2 days, and it was packaged very well. Inside, along with the keepsake were clear instructions, a funnel to assist in filling the keepsake, adhesive to seal it, and a polishing cloth. I filled the keepsake myself (it was very easy to do), and presented it to my wife the next day. All I can say is it was a very emotional experience. She loves it. Great job Everlasting Memories!