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About Us

Our Story

Everlasting Memories is an online retailer that specializes in cremation urns, personalized memorial gifts and cremation jewelry for ashes. Our memorials and keepsakes were created to help families remember their loved one in a way that is personal, loving and one-of-a-kind. Today, Everlasting Memories has helped over 40,000 families find ways to create a lasting memory of their loved one. At Everlasting Memories, family is our most important value.

Our History

We built this company in 2003 on a foundation of wanting to help families remember their loved ones - their furry loved ones to be exact. We started with handcrafted pet urns made by our Dad that we dreamt someday would be in homes around the world.

And we learned. Our small line of pet urns expanded to encompass urns that would help families remember people that they loved. Cremation jewelry was added at a time when the idea of wearable jewelry that held human ashes was a new and innovative concept.

And we grew. More employees were needed to keep up with the growth of the business. A one room office turned into a suite of offices turned into newly purchased land bought for construction of our own home office and warehouse.

Our Culture and Mission

Everlasting Memories is a ‘family first’ company, and we strive to create a work culture that provides a work-life balance, allowing our employees to have the flexibility that they need when duty calls. School events need attending, doctor’s appointments sometimes happen in the middle of the day, a spouse needs care and assistance - life happens, and employees are expected to put family first…because family is our greatest value.

Our desire to help grieving families is the very foundation from which we’ve grown. We go the extra mile, have a “Yes, we can” attitude because we truly believe in what we’re doing, and making a difference and bringing families a measure of comfort matters to us.

We are experts in the industry. Everlasting Memories has been in business for more than 15 years, and our knowledge and expertise is unparalleled. We have done the research for you, and more than 40,000 customers around the world have chosen us to help them remember their loved ones.

So how do we do it?

We offer excellent real-life support. Our customer service is compassionate, caring and knowledgeable. Not only will our employess be able to answer all of your questions, but they have all the time that you need to ask them. We don’t hurry our customers off the phone or give them incomplete information. We also have after hours answering because sometimes questions don’t happen during normal business hours. We can be reached by phone at 1-877-723-4242 or by email at sales@evrmemories.com.

We believe that quality and value go hand in hand.  Our keepsakes are handcrafted from the best materials available for heirloom-grade products.  You are remembering someone that you loved - a member of your family, a friend, a pet - and, in our opinion, they deserve the best. We're different from our competitors, and we are happy to prove it to our customers.

Our prices are fair and affordable because we don’t believe that remembering a loved one should be a financial burden, and we don’t want our customers to have to choose between owning something they’re happy with and spending more than they’re able. At Everlasting Memories, you’ll find top quality products at prices that are fair and budget-conscious. Products can be sorted by price, giving customers a clear picture of what their options are.

And we can be trusted. As a company and as individual team members, we value integrity.  We have an A+ rating from the BBB, we are members in good standing of the ICCFA and our site is McAfee SECURE. We post our reviews and testimonials, giving our customers the confidence and assurance they need when making a purchase during an emotional time. We offer easy and stress-free returns and exchanges because we aren’t happy until you’re happy. We go the extra mile because your satisfaction matters.

Four Cornerstones To Our Success

Our Mission

We will do our absolute best to help you remember your loved one in the most stress-free shopping environment that we can. We will strive to offer high-quality products at an affordable price. We will provide a work environment that is family-oriented, and our employees will enjoy a sense of ownership, pride, and fulfillment within their employment.

Our Family

We promise to provide and promote a work environment that is ‘family-first’ oriented, having the flexibility our employees need to be there for their families when life happens. We will continue to foster a collaborative and fulfilling work environment that gives our employees a sense of pride and ownership.

Our Service

TextWe promise to keep our lines of communication open with real-live human support and after hours answering.  We understand that these are not typical every-day purchases and you may have questions.  We have a 24-hour response time with emails, getting you the answers you need, when you need them.

Our Standards

We promise products that are free of defects and delivered in a timely fashion. Most products are shipped the same day they are placed and delivered within five to seven business days - and often sooner.  Your order will arrive free of any defects or poor workmanship and we will go above and beyond to make certain that you are 100% satisfied with your order.

Our Credentials

Integrity is one of the cornerstones of our foundation at Everlasting Memories and we value being honest and straightforward.  Our customers should feel confident in their experience and we have the credentials to prove that we can be trusted.

Everlasting Memories is a member of the International Cemetery, Cremation and Funeral Association.  Our membership with the ICCFA assures consumers that we are committed to upholding the legal and moral values of the funeral industry and providing families with information, service and products that are reflective of those values.  

One of the most respected business review organizations, the Better Business Bureau (BBB) uses a ratings system to grade business.  An A+ rating shows consumers that the business demonstrates ethical and fair practices and that if an issue arises, you can trust that the company will do whatever it takes to make it right. View our current BBB rating here.

Everlasting Memories has an excellent rating within Google Reviews.  Google uses a five-star rating system to rank business on performance, and the rating shows up on the business listing on Google’s search results page.  The star reviews show customers what companies have been rated, from poor performance (one star) to excellent performance (five stars). You can view our current Google rating here. 

A five-star rating from Shopper Reviews lets consumers know that our customer satisfaction is great! Not only would our customers recommend us to others but they also are happy with our prices and our customer service. These honest reviews from real customers are the best way to gauge whether or not we are delivering what we promised! Read our Shopper Approved reviews here.

Facebook recommendations measure whether customers would stand behind Everlasting Memories. These recommendations are a good indicator of our success rate with making sure our customers know we care. Many consumers depend on the recommendations of their friends and families when making a purchase online. Find out more about our Facebook recommendations here.

Everlasting Memories has a five-star rating for customer reviews with the BBB.  This five-star rating shows consumers that we go above and beyond to make sure that our customers are happy with their selection. The five-star rating is also a great indicator of customer service and the overall experience our customers have experienced at Everlasting Memories. Read our customer reviews with the BBB here.

Our McAfee trust certification assures our shoppers that their information is safe at Everlasting Memories.  Every McAfee SECURE site is tested and then certified to be free of viruses, phishing and malware and contains shopper identity protection. The McAfee Badge guarantees our customers that they will have a safe shopping experience at Everlasting Memories. Find us in the McAfee SECURE directory here.

At Everlasting Memories, we are different than the rest. Our expertise, our authority and our trustworthiness work together to assure our customers that they are working with the best in the business. Read more about how We're Different!

Choosing cremation jewelry is not an everyday task and we understand that. Our Ultimate Guide on Buying Cremation Jewelry can help you find exactly what you're looking for.