Everlasting Memories helps families to create a personal and lasting memory of their loved one by providing top quality cremation urns, cremation jewelry, and memorial gifts online. With over 70,000 families served, we continue to devote ourselves to giving back to families that are grieving. As a family owned and operated company, we understand that FAMILY is our most important value.
The inspiration behind Everlasting Memories started with our love for animals. Our close-knit family included several dogs that were much loved members of the family. Our Dad was a finish carpenter and would lovingly handcraft the urns that would hold our dogs ashes and it was that love and workmanship that inspired us to want to share his gifts with other families. Hence the birth of Everlasting Memories!
What started as a line of pet urns grew to urns that would the ashes of a loved one. Cremation jewelry was added when the concept of wearable jewelry that contained ashes was modern and innovative. Fast forward to 2024 and our online store offers fingerprint jewelry to feel that touch of your loved one’s hand, Forever Sealed jewelry that is 100% waterproof and ash resin jewelry that combines cremated remains with a gemstone like resin for a completely unique remembrance.
Not only did our product line grow but so did our team! What started as a one room office now boasts a facility and warehouse with state of the art equipment, twice the amount of employees, and a panoramic view of the city of Great Falls, MT!
Everlasting Memories is a ‘family first’ company, and we strive to create a work culture that provides a work-life balance; allowing our employees to have the flexibility that they need when life happens.
And life has 'happened' to all of us at Everlasting Memories. Loss has happened. We have lost a nephew and a grandchild, Dads, Moms, best friends and grandparents. Beloved pets have crossed over the Rainbow bridge. And through that life and loss, we have had to find ways to grieve, find comfort, be comforting, live. And move forward in a manner that not just cherishes the lives of those we've lost but also cherishes the gift of life we are living.
Our experience and expertise doesn't simply lie in our 20+ years in the industry. Our knowledge and expertise comes from our combined life experience, the losses we've endured, the comfort we've given and received.
Customer service is paramount at Everlasting Memories. Our customer service representatives are patient, kind and knowledgeable. Our goal is to help you make the most informed decision possible for your family and your individual situation. We can be reached by phone at 1-877-723-4242 or via email at sales@evrmemories.com.
Our commitment to quality extends to our products as well as our service. We feature cremation urns by true artisans and craftsman, much like our Dad and the time and effort and craft he put into his woodworking. You will find hardwood urns that are made in the beautiful state of Montana, artisan urns by Stephen Canneto that are beautiful works of art and so much more.
And our cremation jewelry is no longer your standard oversized keepsakes. We handcraft our fingerprint jewelry in-house and every fingerprint is traced by hand to bring out the individualism of the print. Ash resin jewelry combines a beautiful resin with a small amount of cremated ashes and allowed to harden. Our Forever Sealed jewelry seals a small amount of your loved one's ashes inside the keepsake, rendering the jewelry 100% waterproof and indistinguishable from regular jewelry.
And we now offer custom design services! We listened to what families were asking for and spent years studing and learning about casting and designing jewelry. We have the ability to bring your memory to life by creating and casting a pendant or ring that is exactly what you are searching for.
To have a better understanding of how our process works, let us share what goes on behind the scenes. From the time that your order is placed to when your order ships, we are involved every step of the way.
Once your order is processed a member of our front office team processes the order and distributes the order to the appropriate department head. Special attention is given to custom order instructions, resin colors, engraving styles and customer questions. This attention to detail is key in making sure the customer gets exactly what they ordered.
Our team then gets to work! Photo engraved orders are formatted and prepped to be engraved on our lasers down in the manufacturing area. Ash collection kits, ring sizers and fingerprint kits are prepared to be sent out to customers needing assistance with gathering what is needed for their order.
The design and casting phase of custom orders, ash resin jewelry, and Forever Sealed jewelry begins as well. The importance of starting the casting and design phase in the beginning of the process means that once the ashes are received by Everlasting Memories, your purchase is ready for them. This cuts down on the processing time, getting the remembrance into the hands of the family as soon as possible.
Quality control measures are taken every step of the way. All text engraving requires two checks before the engraving commences and then a final check before the order is shipped. Photo engraved and fingerprint proofs are sent upon request so that the customer can make any changes necessary.
Every order is packaged and wrapped securely to prepare for shipping. Whether shipping local, national or international, we ensure that your order will arrive safely and in perfect condition. Tracking information is uploaded to the customer order so that they can track and keep an eye out for their order.
Check out some of our facility pictures below. All of our equipment is regularly maintained and we source our materials from companies that use ethical sourcing of metals.
We will help you honor and remember your loved one with a shopping environment that is stress-free and easy to navigate. We will offer top-quality products, many of which we manufacture ourselves here in the USA. We will put family first in our work environment and when it comes to collaborating with our customers to put their family first.
We will provide a work environment that is family-centric: family will be the foundation from which we learn, grow and assist one another as a team and as a support system for our customers. We will foster a work environment that is engaging and fulfilling, and where every employee feels a sense of pride and ownership.
We will keep communicating with our customers and their questions, comments, concerns and feedback in order to provide full transparency so they can make an informed decision. Emails are answered within 24 hours, getting you the answers you need, when you need them.
We will offer products that are hand-crafted from quality materials and free of defects. We design, manufacture, and ship over 75% of our products from our warehouse located in Great Falls, MT. We are involved every step of the way and will go above and beyond to make sure you are 100% satisfied with your purchase AND your shopping experience.
Integrity is one of the cornerstones of our foundation at Everlasting Memories and we value being honest and straightforward. Our customers should feel confident in their experience and we have the credentials to prove that we can be trusted.
Everlasting Memories is a member of the International Cemetery, Cremation and Funeral Association. Our membership with the ICCFA assures consumers that we are committed to upholding the legal and moral values of the funeral industry and providing families with information, service and products that are reflective of those values.
One of the most respected business review organizations, the Better Business Bureau (BBB) uses a ratings system to grade business. Everlasting Memories is BBB accredited, assuring customers that we take care of customers and work diligently to resolve any challenges that may occur.
Everlasting Memories has an excellent rating within Google Reviews. Google uses a five-star rating system to rank business on performance, and the rating shows up on the business listing on Google’s search results page. The star reviews show customers what companies have been rated, from poor performance (one star) to excellent performance (five stars). You can view our current Google rating here.
Facebook recommendations measure whether customers would stand behind Everlasting Memories. These recommendations are a good indicator of our success rate with making sure our customers know we care. Many consumers depend on the recommendations of their friends and families when making a purchase online. Find out more about our Facebook recommendations here.
Our customer reviews give real-time feedback to visitors to the site. Read about a customer's experience, the product they chose and how it made them feel. Word of mouth is often the best way to guage if you can trust a company and their products and if they stand behind both.
At Everlasting Memories, family has always been our foundation and our inspiration. It is that commitment to those that we have loved and lost and our founding ‘father’ that continue to inspire us to provide top-quality products and sincere and knowledgeable customer service. We want our customers to feel understood and cared for when they visit our site. Your family matters and we want to help you honor and remember them in a way that captures what we stand for - Family First.
Come in today and save on your purchase. Not sure where to start? Take a look at some of our customer favorites!
Updated June 19, 2024