We're Different

The Everlasting Memories Difference

Being experts in the industry lets our customers have complete confidence in Everlasting Memories. Our knowledge and experience gives you added assurance that you've come to the right company for top quality products and service.

We aren't your average company that sells average products with average customer service. We are DIFFERENT than the rest. And here's how...


EXPERTISE

We believe our expertise makes us the most qualified company to assist families with their needs during a time of loss and grief. And here's why...

Experience

Everlasting Memories started in 2003 and we bring 20+ years of industry knowledge and experience to the table. This assures our customers that their questions will be answered quickly and efficiently, and that our customer service team can assist them with finding the products they are looking for in a timely fashion.

Our staff has a combined 60+ years of knowledge and expertise as well. This invaluable experience means that, in most cases, we have encountered any challenges, questions, or concerns that a customer may have. We are also spouses, parents, children, grandparents, best friends. And we have lost loved ones and pets and understand the grief, the healing, the compassion that our customers are needing and deserving of.

And we deliver. Phone calls and emails are answered by a compassionate team member that will never rush or hurry through what a customer is asking or needing from us - often times it's simply been reassurance and understanding. We believe so strongly in what we offer that it allows us to interact with our customers with honesty, integrity, and transparency.

Quality

We have done the research and only offer products made from the best quality materials from expert woodcrafters and artisans. We use .925 sterling silver, 14k gold and solid white and yellow gold with much of our cremation jewelry and only high quality hardwoods for our cremation urns.

Many of our products are manufactured in-house, giving the customer piece of mind that they are working directly with the manufacturer. We have quality control steps along the way, giving added assurance that we are involved from manufacturing to packaging to shipping.

Products

Our product base has grown exponentially over the past two decades and that growth is due in large part to you, our customer. You asked and we listened. And then we delivered.

In addition to an extensive collection of cremation urns that range from hardwood urns to sculpture urns that are a work of art, we also offer memorial packages. The memorial packages are for families that are looking for quality AND value and are a combination of some of our most popular items.

And we didn't stop there. Everlasting Memories offers custom sized urns, fingerprint jewelry, ashes into jewelry, and all can be customized to exactly what the customer is wanting.

One of our more exciting additions is our line of Forever Sealed Cremation Jewelry. This custom jewelry is cast in-house from .925 sterling silver, solid 14k yellow, white or rose gold. The ashes of your loved one or pet are forever sealed inside the jewelry. The jewelry is not only indistinguishable from regular jewelry but also 100% waterproof.


AUTHORITY

We place high value and importance on the feedback we receive from our customers so that we can give you exactly what you've asked for. And here's what they say...

Customer Reviews

Customer reviews are paramount to our integrity and transparency. Customer reviews let us know what we did right and where we need to improve. These reviews are not just vital to our success as a company but, more importantly, assure our customer's that we truly do put the customer first.

And we don't stop there! We invite and encourage customers to check our our Facebook, Google, and ETSY reviews. Everlasting Memories is BBB accredited and this assures you that you are getting a quality product from a quality company.

Everlasting Memories also features a Pinterest catalog which features hundreds of posts and pins with 37,000+ montly views.

Instructions & Tutorials

We include easy to follow instructions with every cremation jewelry purchase and have several video tutorials on our site that lead you step by step on filling cremation jewelry, how to select engraving, and more. This information can be found in our Education Center along with other articles of interest. Customers can receive information such as TSA Requirements for Transporting Ashes, How to Livestream a Funeral, and more.

Many of our products are manufactured in-house, giving the customer piece of mind that they are working directly with the manufacturer. We have quality control steps along the way, giving added assurance that we are involved from manufacturing to packaging to shipping.

Everlasting Memories also has a YouTube channel. The channel provides videos on how to fill a cremation urn, filling cremation jewelry, and other tutorials that provide customers with the information they need.


TRUST

We understand that often our customers come to Everlasting Memories during a time of grief. It is important to us as a company and as individuals that our customers have trust that we will be there not only when things are right but when challenges arise with their purchase. And here's how...

Funeral Homes

Our 20+ years of experience in the industry combined with our proven track record of happy customers made it an easy transition into working with funeral homes. We offer a wholesale program for funeral homes with an established tax id.

Funeral homes across the USA trust Everlasting Memories to provide top quality cremation urns, cremation jewelry, ashes into jewelry, fingerprint jewelry and forever sealed jewelry to their grieving families.

We are members in good standing of the ICCFA (International Cemetery, Cremation and Funeral Association).  This assures our customers that our service and products uphold the legal and moral values of the ICCFA.

Extras Don't Cost Extra

When you shop at Everlasting Memories, you can trust that you receiving a complete package - we don't charge for extras. A 20" matching chain (where applicable), a filling kit, adhesive, and gift box is included with your order for FREE as a courtesy to our customers.

We also understand that sometimes, our customers are looking for something a little more - perhaps a different style chain, a different length, etc. We offer a complete selection of premium chain upgrades that are available in four finishes, several different lengths and styles. This allows you to create a remembrance that is exactly what you are looking for.

Personalization is another great opportunity for customers to personalize their selection. We offer custom engraving on both urns and jewelry and we offer a variety of text options as well as engraved plates and engraved easels. And, most orders ship within 24 hours - even with engraving!

Warranty, Returns, & Coupons

We understand the emotional investment of your purchase and we want you to have complete faith and trust in what you are purchasing. All of our products include a manufacturer's one year warranty from defects. The item will be redone, repaired or replaced at no cost to the customer.

And we also understand that sometimes, things just don't work out! We have a clear and concise return policy so that customers are making an informed purchase. And we always encourage our customers to check out our coupons and promos before making their purchase because we know that every little bit helps.

Transparency

At Everlasting Memories, family is our foundation, our passion, our WHY. And it is because of our love for our own family that we strive for complete transparency so that our customers trust in what they are purchasing AND whom they are purchasing it from.

We clearly display our phone number on every page on our site and we offer one on one customer support between the hours of 8:00 a.m. to 5:00 p.m. MST Monday thru Friday. Additionally, emails are answered during the same business hours.

Everlasting Memories offers a variety of ways to pay for your purchase. Customers can pay with Visa, Mastercard, American Express, Discover, Paypal, Google Pay, Apple Pay, and Amazon Pay. We also offer financing options through Affirm.

Updated July 14, 2024