Sometimes things don't work out - and we understand. Our goal is to help make a return as hassle free as possible when those situations happen. Here's everything you need to know about our return policy.

Everlasting Memories strives to provide top quality products and top quality service. We want our customers to be 100% satisfied with their purchase and we will go the extra mile to make sure that happens. We also realize that sometimes, a purchase is not exactly what a customer was expecting. Our return policy is transparent and straightforward so that every customer can make an informed purchase. Please read our return policy below and, as always, don't hesitate to call us at 1-877-723-4242 or email us at sales@evrmemories.com with any questions or concerns!

Everlasting Memories accepts returns on all items (exceptions listed below) within 30 days of the date of delivery. Most returns are refunded for the entire purchase price minus the cost of shipping to the original form of payment. Some purchases are eligible to be returned; however, are subject to a 20% restocking fee (see below).

Return shipping fees to Everlasting Memories are the responsibility of the customer. Refunds are credited as:

We are happy to exchange your returnable purchase for another item on our website. If an item of lesser value is selected, we will issue a refund for the difference in cost. If an item of greater value is selected, the customer is responsible for the additional cost.

We strive to make the return process as stress free and easy as possible. Please follow the steps below to initiate a return with Everlasting Memories as all returns require verbal or written authorization. We will need the following information:

Name

Order Number

Item Returning

Reason For Return

Refund Request (Original form of payment, Exchange, or Store Credit).

Returns can be sent to:

Everlasting Memories Returns

Order #####

2801 Old Airport Road

Great Falls, MT. 59404

We have served over 70,000 customers in 20+ years in the industry. We strive to bring quality products and quality customer service to families around the world that are grieving the loss of loved ones and pets. We also are committed to complete transparency and want our customers to feel secure in their purchase, knowing that they will be treated with compassion, respect and courtesy. We invite you to read our customer reviews online, our Google and BBB reviews, and our Facebook recommendations. And we are always available by calling 1-877-723-4242 or via email at sales@evrmemories.com.

• Why may cremation urns be subject to a 25% restocking fee?

Some vendors charge a restocking fee if an urn is returned. We do suggest if you have questions regarding a particular urn that you please contact us and ask specifics about restocking fees.

• Why is solid gold jewelry not returnable?

Due to its high cost and rarity, solid gold jewelry is not a 'stock' item and every piece is made to order at the time of purchase and is custom created for every individual customer. Because each piece is considered a custom purchase, solid gold jewelry is not returnable nor refundable.

• What if purchase arrives damaged or has a manufacturer's defect?

We pride ourselves on our quality control and each item goes through a series of checks to ensure that exactly what a customer ordered is exactly what they are getting. However, sometimes things happen. If an item arrives damaged or defective, Everlasting Memories will issue a return label to send the item back to us and we will happily process an exchange for the same item immediately.

• Who pays for the return shipping?

Return shipping fees are the responsibility of the customer. We advise that are returns are made using a carrier that provides tracking services in order to protect the customer and offer them the assurance of tracking their return back to our facility.

• What if I made a mistake on engraving?

Please contact us immediately with any engraving mistakes. Often times we can catch those mistakes before the engraving is done.