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FAQ's about Urns

Everlasting Memories realizes what a difficult time this is and we strive to provide the answers to all of your questions. If your question is not answered below, please feel free to contact our customer service representative or email us and we will be happy to answer any questions or concerns you may have. We want you to be 100% satisfied with your purchase. Everlasting Memories can be reached at 1-877-723-4242 or via email at

What size urn do I need?

The industry rule of thumb is that one pound of body weight will create one cubic inch of cremated remains. Standard size urns tend to stay around 200 cubic inches of internal volume. The cremains of an average adult will require 100 to 180 cubic inches, depending on their weight. We also can tailor make an urn for any size individual. If you have any other questions regarding urn sizes, please call Everlasting Memories at or at

What is a keepsake urn?

The keepsake urn will hold a small amount of cremains and, like our individual urn, comes in a large variety of materials. Keepsake urns are a wonderful way to keep a loved ones memory close and keepsake urns also provide you to share the same memory with other loved ones. Of course, for any additional questions, please call Everlasting Memories at 1-877-723-4242.

How is my urn sealed?

Most of our urns are semi-permanently sealed by screws that hold the base or some type of access panel on the urn. The screws allow you to re-open the urn at a later date if you wish. This would be to possibly add the remains of another loved one, or to add a special memento in with the remains, such as a watch or a ring. If you wish, your urn can be permanently sealed with a regular epoxy adhesive that you can find in any hardware store. Simply apply the epoxy around the rim of the access panel, and then securely fasten the panel on to the urn. If you have any other questions regarding sealing your urn, please call Everlasting Memories at 1-877-723-4242.

Who puts the ashes in my urn?

When you receive the cremated remains back from the crematory or funeral home, the remains are normally contained in some type of plastic bag. We recommend keeping the remains in the plastic bag, and then placing them into the urn.

If you do not feel comfortable with this procedure, please let us know. Everlasting Memories will make arrangements with your local crematory or funeral home to have the urn sent directly to them. If you would like this service, please indicate this in the "Special Instructions to Merchant" area of the online order form. Or, you may call us at 1-877-723-4242.

Can my urn be custom engraved?

In most cases, yes it can. There are several types of engraving and personalization options. Most options are indicated on the website. If you don't see any engraving options for your urn, please call us at 1-877-723-4242, as we may be able to provide some options that aren't listed on the website.

Can I bring a purchased urn to a funeral home?

Yes! We do not have the overhead costs that a funeral home does; therefore, we are able to offer you the same products for a portion of the cost. All funeral homes should be accommodating to your wishes as they lawfully cannot prevent you from bringing urns or other cremation products purchased from a different vendor. Our customer service representatives can further explain your options by calling 1-877-723-4242.

Can I make changes to my order?

As we do have a very quick turnaround time, we encourage you to call immediately with regards to any changes. Given the sensitive nature of our products, we do try to fill your order as quickly as possible so please contact us at 1-877-723-4242 immediately with any changes and we will do our best to accommodate.

When will my urn ship?

In most cases, your urn will ship out in 24 hours or less. Our standard shipping is FREE. Most standard shipping orders arrive in 5 to 7 days. 2nd Day Air UPS and Overnight UPS are available. You can make your shipping selection in the checkout section of the online order form, or call us at 1-877-723-4242. Please see our shipping area for further details.

What is your return policy?

Everlasting Memories does accept returns under certain conditions. Please visit our Terms and Conditions for details.

Are your products guaranteed?

We guarantee all of our products to be free from defects and poor workmanship. Please read our guarantee policy and as always feel free to contact Everlasting Memories at 1-877-723-4242.

Do you have a catalog?

Our catalog is our online store. This enables us to keep our costs down and pass on the savings to our customers. For any questions about our products, please call us at 1-877-723-4242.

View our Cremation Urns.